Usability and comfort were the objectives we pursued in the opportunity to create a display system for customer service centers by aligning our ideas with the brand standards and seeking modularity to meet the needs of any type of space.
The help center was divided to showcase the variety of the brand’s products and integrate the different types of support provided by the experts. Conceptually separated into two macro areas, one half was dedicated to products and services, the other to the “experience” side.
We highlighted the laboratory where repairs are carried out for all products, extending their life in order to be more respectful of the environment. To create a direct experience, a small window opens onto the space where you can see your objects being repaired.
Another special attention was paid to seats such as leather armchairs with side sockets to charge your devices. The shapes designed to be aligned with the complex of furnishings also extend to the stools and modular ottomans that recall the brand logo.
The “experience” side was conceived as a reference area to seek inspiration and teachings. Divided into thematic islands, this space has the dual function of generating brand awareness and at the same time entertaining the customer. For this reason, the curved wood displays have been designed with graphics and interactive displays. The “gaming area” and the “multimedia corner” are an example that tangibly expresses these concepts.
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